Delete your account

Applies to every Nexus SoftSphere application.

How to ask

1. Open the app and sign in.
2. Go to Support › Account & privacy › Delete my account.
3. Type DELETE to confirm.

If you can no longer sign in, e-mail privacy@nexussoftsphere.com from the address on the account.

What is deleted

• Your sign-in and access — the account is closed and all sessions end.
• Your name, e-mail, telephone number and other profile contact details.
• Your photograph and personal preferences.

What is kept, and why

• Records your employer must keep by law — payroll, tax, pension and employment records. They belong to your employer as the data controller.
• Audit and approval history, against an anonymised user, because removing it would break records other people and auditors rely on.

Accounts are created by your employer, so an administrator at your organisation confirms the request. Confirmed requests are completed within 30 days.

See also our Privacy Policy.